NobleMart is committed to providing a seamless shopping experience and ensuring your satisfaction with every purchase. This policy outlines the guidelines for returning items and receiving refunds for marketplace purchases.
Timeframe: You may initiate a return within 15 days of receiving your order for items purchased from official NobleMart stores, and within 7 days for items purchased from marketplace sellers.
Condition: Items must be unused, in their original packaging, and with all tags and accessories included. Certain products, like electronics, must be unopened and in factory condition.
Proof of Purchase: A valid order number or receipt is required.
The following items are generally not eligible for return:
Perishable goods (e.g., food, flowers)
Personal care items (e.g., cosmetics, undergarments)
Gift cards or vouchers
Downloadable software or digital content
Items marked as “final sale” or “non-returnable”
Initiate Return:Log into your NobleMart account and navigate to the “Order History” section. Select the order containing the item you wish to return and click “Return.”
Reason for Return: Choose the appropriate reason from the provided options.
Return Method: Select your preferred return method:
Drop-off: Return the item at a designated NobleMart pick-up station.
Pick-up: Schedule a pick-up from your address within 1-4 business days.
Packaging: Pack the item securely in its original packaging, including all accessories.
Confirmation: You will receive a confirmation email with a return label and instructions.
Processing Time: After we receive and inspect your returned item, we will process your refund within 3-7 business days.
Refund Method: The refund will be credited to your original payment method or depending on your preference.
Refund Amount: The refund amount will be the purchase price of the item, excluding any bank charges, shipping fees, or gift wrapping charges.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact NobleMart customer service within 24 hours of delivery for assistance.
Returns for items purchased from marketplace sellers are subject to the individual seller’s return policy, which may vary. Please review the seller’s return policy before making a purchase.
NobleMart will mediate any disputes between buyers and sellers regarding returns and refunds.
We currently do not offer direct exchanges. You can return an item for a refund and place a new order for the desired item.
If you have any questions or need assistance with a return, please contact our customer support team through the NobleMart website or app.
Return policies: You can return any eligible items within 15 days for purchases made from the Official Store and within 7 days for purchases from the Marketplace.
PREPARE THE ITEM
Please return the item in its original packaging, including all accessories, tags, labels, and any freebies. If you have set a password on the device you want to return, make sure to remove it; otherwise, your return may not be accepted.
DROP OFF THE ITEMS OR SCHEDULE A PICK UP
Return the item at our pickup stations or we can pick it up from you within 1 – 4 business days. Always ensure your return slip is signed by our agents as your proof of return.
REFUND PROCESSED
After we receive your returned item, we will inspect it and process your refund within 3 to 7 days using your chosen refund method. For more information, please contact our customer services.
